1. Agreement

By using PixioDoc ("the Service"), you agree to these Terms & Conditions ("Terms"). The Service is provided by LM TECH LABS, LDA (NIPC: 519341023), Estrada Nacional 221 - Poente, 54, 5225-104 Sendim, Portugal ("we", "us").

These Terms form the contract between you and us, together with our Privacy Policy and DPA. If there is a conflict, these Terms prevail over the Privacy Policy for use of the Service.

Features, limits, and pricing may change. Descriptions in these Terms are not warranties or service levels unless separately agreed in writing (e.g. a Teams order form).

2. Eligibility

The Service is for licensed healthcare professionals aged 18+. You represent that you have authority to use the Service, will comply with applicable law (including data protection and professional rules), and have obtained patient consent before uploading identifiable medical information.

3. Accounts

You are responsible for your Account credentials and all activity under your Account. Each Account is for one individual user — do not share login credentials with anyone. We may restrict or terminate Accounts where we detect shared use or security risk. Practices with multiple users should purchase separate seats and use built-in sharing features.

You may sign in on your own devices (e.g. phone + tablet). Letting colleagues, staff, or anyone else use your login is not permitted. We may treat concurrent or patterned activity across devices as evidence of shared use.

Notify us promptly of unauthorised access. Data handling is described in our Privacy Policy.

4. The Service

PixioDoc lets healthcare professionals capture, store, organise, and share medical images and related clinical data. Features vary by plan. We do not provide medical advice.

Usage limits (all plans unless stated): up to 20 photos and 10 videos per session (60 seconds max per video); no monthly account-level caps. Free: up to 10 patients and 5 sessions per patient. Pro and Teams: unlimited patients and sessions per patient. Limits may change; where practicable we aim to give notice of material reductions.

Storage (Pro and Teams): no storage quota currently applies, subject to fair use. We may introduce limits or tiers in future.

The Service is provided on an "as available" basis. We may modify, suspend, or discontinue features with notice where practicable. Maintenance may occur with or without prior notice.

5. Your Responsibilities

You are solely responsible for patient consent, the accuracy of Content you upload, compliance with professional and privacy obligations, and secure use of your devices. PixioDoc does not obtain, verify, or store patient consent forms on your behalf.

6. Subscriptions and Payment

Plans include Free, Pro, and Teams (custom). Prices and features are shown in the app or on our website at purchase. Paid subscriptions renew automatically unless cancelled before renewal via the app store or Account settings. Fees are non-refundable except where required by law. Payments are processed by third parties; we do not store card details.

On cancellation, access continues until the end of the paid period, then downgrades to Free (subject to Free-plan limits). If payment fails, we may provide a grace period before downgrade or suspension. Teams commercial terms may be set out in a separate proposal or order form. A counter-signed (fully executed) Data Processing Agreement is available only to Teams plan subscribers.

7. Content and Licence

You retain ownership of your Content. You grant us a limited licence to host, process, transmit, back up, and display Content solely to operate and improve the Service. Our standard practice is not to use identifiable patient Content for advertising or AI training. We may use anonymized, aggregated usage data to improve the Service.

We may access Content where reasonably necessary to operate or secure the Service, respond to your requests, comply with law, or investigate suspected misuse — without advance notice where appropriate. See our Privacy Policy for data practices.

8. Acceptable Use

You must not: share credentials or allow others to access the Service through your Account; upload unlawful or non-clinical content; access others' data; misuse the Service; reverse engineer it; or interfere with security. We may suspend or terminate Accounts for violations and report conduct where required.

9. Third Parties

The Service relies on third-party providers (e.g. hosting, payments, notifications, email). Their services are subject to their own terms. We are not responsible for their acts or omissions. See our Privacy Policy and DPA for sub-processor information.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. PIXIODOC IS A DOCUMENTATION TOOL ONLY — NOT MEDICAL ADVICE. CLINICAL DECISIONS ARE YOUR SOLE RESPONSIBILITY.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PROFITS, OR GOODWILL, OR FOR CLINICAL OUTCOMES. OUR AGGREGATE LIABILITY FOR ANY CLAIM IS LIMITED TO THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT. IF YOU USE THE FREE PLAN AND HAVE PAID NO FEES TO US, OUR AGGREGATE LIABILITY IS ZERO. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM PERMITTED.

12. Indemnification

You will indemnify and hold us harmless from claims arising from your use of the Service, your Content, your breach of these Terms or applicable law, or your failure to obtain patient consent.

13. Termination

You may stop using the Service and delete your Account at any time. We may suspend or terminate Accounts for breach, non-payment, or risk to the Service or others.

On termination, access ends. Content may be deleted after any applicable recovery period described in our Privacy Policy. Export metadata via Profile → Privacy & Security → Export Data where available; request media files at support@pixiodoc.com. We are not responsible for data you do not export before deletion.

14. Governing Law

These Terms are governed by the laws of Portugal. Courts in Porto, Portugal have exclusive jurisdiction, subject to mandatory consumer protections. Contact support@pixiodoc.com before formal proceedings — we aim to resolve disputes informally where possible.

15. Changes

We may update these Terms. Where practicable, we aim to notify you of material changes. Continued use after the effective date constitutes acceptance unless applicable law requires otherwise.

16. Contact

LM TECH LABS, LDA — support@pixiodoc.com
Estrada Nacional 221 - Poente, 54, 5225-104 Sendim, Portugal